8 Frequently Asked Questions about Infinite Conferencing

Posted by Sabrina George on Thu, Sep 29, 2011 @ 11:39 AM

Since our Support department is flooded with these questions on a regular basis, we wanted to take a few minutes to answer our eight most asked questions for this week's blast.

1. Do you require a contract?

The simple answer is: "No, we don't". We don't require a contract or setup fees.

Our standard pricing is on a “per-minute” basis and with this rate structure we do not impose any monthly minimum charges. We do require an application form with your signature to ensure that you will pay for any usage of the services.

So, simply, if you do not want to be on a contract, you don't need to be on a contract.

2. How many people can join my conference?

Depending on the type of conference, the number ranges.

Our automated phone and web conferencing accommodates up to 100 attendees by default. We can, however, go over 100 with one of these services if you contact us via phone or e-mail ahead of time. Our operator-assisted phone conferences and webcasts can handle thousands of attendees at a time.

So, by default, 100, but the number can be higher or lower, depending on your needs.

3. What is the difference between Operator-Assisted and Reservationless phone conferencing?

Quite simple.

Reservationless phone conferencing does not require advance reservation, it is fully automated, and available 24 x 7 x 365. You receive permanent dial-in numbers and entry codes and can use it any time; it’s on-demand. Operator-Assisted phone conferencing is for larger and/or more complex events and requires an advanced reservation. Typically, an operator greets all callers and gathers their contact information, introduces the speakers, monitors the entire conference, moderates live Question & Answers (Q&A) sessions and more.

4. How does Infinite compare to WebEx or GoToMeeting?

We're all very similar. Subtle differences though.

WebEx, GoToMeeting, and other similar products are all excellent products but we stack up very well. Many former WebEx and GoToMeeting customers have told us so. We typically surpass the competition in support and flexibility.

Not tooting our own horn, but... toot toot! :)

5. How secure is your service?

We understand how important it is to keep your conferencing secure. We wouldn't have gotten such a great reputation with our clients if we had shoddy measures in place.

Our services are highly secured with 128-bit encryption. Attendees must know the date and time of your conference, the login page URL, and the Participant Entry Code to get in. All sessions use SSL encryption to keep hackers from spying on your meetings.

6. What is the difference between Webinars and Webcasts in comparison to a Web Conference?

I'll try to keep this as simple as I can.

  • A Webinar is typically larger, less interactive, and more formal than a Webcast.
  • Webinars tend to be scheduled much further in advance and many times, they require advanced registration and sometimes require a fee.
  • Webcasts tend to be larger than both Webinars and Web Conferences, plus even less interactive than a Webinar.
  • Webcasts tend to be audio-only, but in recent times, have evolved into using live video streaming as well.

So, summarizing as best as I can: A Web Conference usually involves the interaction of several people at once, while Webinars and Webcasts are more informative and rely on one-person communicating their message to an audience.

7. Do you offer live technical support and when is it available?

Yes, we offer live technical support during our business hours (8am – 8pm, ET, all weekdays except USA national holidays).

8. Can I have some references?

We want to you to feel comfortable using our service, so if you want to speak to some of our clients about our services, just ask your representative. Based on what services you intend to use, we will contact 2 or more current customers with similar usage and seek their approval for you to contact them directly.

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