Tips to Consider Before Choosing a Conference Call Company

Posted by SHIV KAKAR on Thu, Aug 18, 2011 @ 11:15 AM


Although there has been a significant rise in the number of companies offering conference call services, not all of them are equipped to handle these specific tasks. In fact, an alarming number of conference call companies are little more than simple websites with the barest of support and/or technical services offered. In order to help you make a more informed decision as to which conference call companies to go for, we have complied this short list of tips.


Look into the background of the conference call company you are thinking of signing up with. Make sure that they actually have a solid and reliable infrastructure behind their services, and that they have the qualified customer support staff to handle all your concerns. Also find out how long the company has been in business.


Make sure the company has a proven track record of providing conference call services. A good way to determine this is by asking for verifiable references. You should also ask these references for feedback on the performance and quality of services of the company you are thinking of dealing with, including their billing policies.


Avoid the free conference call services. While saving money is often a good thing, you don’t want to fall into the trap of signing up for a cheap conference call plan that does not address your needs. Keep in mind also that many free conference call services require you and your attendees to change dial-in numbers and pin codes on a frequent basis. This can prove to be a tedious process over numerous conference calls.


Ask for a free trial. The only way you will really find out if a conference call service is for you is by checking it out in a real world scenario, but the next best thing is a free test. Pay particular attention to the operator services and customer support. If the personnel in question cannot attend to you in the few minutes it takes you to go through the test, the company will probably not be able to provide better service in actual use.


Choosing a good conference call service can be a challenge. By following these tips however, you have a much better chance of finding the perfect one for your needs. 

Tags: conference company, Conference Provider, conferencing

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